Warranty Policy
At MyBrushForest, we stand behind our products and want you to shop with confidence. This Warranty Policy explains our warranty coverage, what is included, what is excluded, and how to request support.
Warranty Period
MyBrushForest electric toothbrushes include a 1-year limited warranty starting from the date of delivery, under normal use and care.
What This Warranty Covers
If your product becomes defective during the warranty period due to manufacturing issues under normal use, we may offer one of the following solutions, depending on the situation:
- Replacement / reshipment
- Refund
What This Warranty Does Not Cover
This warranty does not cover issues caused by:
- Misuse, abuse, or improper handling
- Accidental damage, drops, or impact
- Unauthorized modification, disassembly, or repairs
- Normal wear and tear (including natural brush head wear over time)
- Damage caused by using non-recommended charging methods or charging while wet
How to Request Warranty Support
To start a warranty claim, please email us at service@mybrushforest.com and include:
- Your order number
- A brief description of the issue
- Clear photos or a short video showing the problem (recommended for faster review)
Our support team will review your request and provide the next steps. If a replacement is approved, we will confirm the shipping details before sending it.
Important Notes
- Please keep your order confirmation email or proof of purchase, as it may be required for warranty service.
- Warranty solutions are provided based on the product issue and inspection information submitted.
- For hygiene and safety reasons, used personal care items may have special handling requirements during support and returns.
Related Policies
For shipping and return details, please review:
Contact Us
If you have any questions about warranty coverage or need help, please contact us at service@mybrushforest.com.